Privacy Policy

Privacy Policy

Introduction

Welcome to https://water-damage-cleanup-norfolk-va.ecojohns.com (hereafter referred to as “Water Damage Cleanup Norfolk VA,” “we,” or “our”). We are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines our practices regarding the collection, handling, and disclosure of information from users accessing our website, utilizing our applications, or availing of our services (collectively referred to as “users” or “you”).

Scope

This policy covers all aspects of our online presence, including but not limited to:

  1. Our official website at https://water-damage-cleanup-norfolk-va.ecojohns.com.
  2. Any mobile applications or software developed by us and made available for download.
  3. Online services and products offered through our platform.
  4. Interactions between users and our team, including customer support communications.

Please note that this policy does not extend to third-party websites, applications, or services linked to ours but operated independently. These entities have their own privacy policies governing user data collection and usage.

Processing Activities

This Privacy Policy is designed to guide you on the following activities:

  1. Using our applications and services as an authorized user.
  2. Visiting and navigating through our websites associated with this Privacy Statement.
  3. Receiving communications from us, such as newsletters, promotional emails, phone calls, or text messages (SMS).

Personal Data Collection

We collect various types of personal data to enhance your experience and deliver tailored services. The categories of data collected include:

  1. Account Information: Details required to create and manage your user account, including usernames, passwords, and contact preferences.
  2. Payment Information: Data needed for processing transactions, such as cardholder name, card number, expiration date, and security codes.
  3. Financial Information: This may include bank account details, investment portfolios, or other financial records relevant to our services.
  4. Purchase Information: Details about your orders, including products purchased, quantities, dates, and associated costs.
  5. Mobile Device Identifiers: Unique device identifiers, IP addresses, and mobile phone numbers for analytics and service personalization.
  6. Location Data: Information about your geographical location when you interact with our services or websites.
  7. Feedback: Any comments, suggestions, reviews, or ratings you provide to improve our products and services.
  8. Social Media Information: Data from social media platforms when you connect your accounts to interact with us on those platforms.
  9. Product Information: Details about the products you show interest in or purchase, including preferences, customization options, and usage patterns.

We collect this data through various methods, including direct user input, tracking technologies, analytics tools, and third-party data providers.

Cookies and Tracking Technologies

We employ cookies and similar tracking technologies to enhance your experience on our platform and for analytical purposes:

  1. Strictly Necessary Cookies: These ensure basic functions of our website, such as session management and security.
  2. Preference Cookies: Used to remember user preferences and settings for a personalized experience.
  3. Analytics Cookies: Help us understand user behavior, provide analytics services, and measure the performance of our websites and services.

Users have control over non-essential cookies through our Cookie Manager, allowing them to customize their privacy settings.

Data Retention and Deletion

We follow strict data retention policies in compliance with applicable laws and industry standards:

  1. Retention: We retain personal data for as long as necessary to fulfill the purposes for which it was collected, including providing services, maintaining records, resolving disputes, or complying with legal requirements.
  2. Deletion: Once the retention period expires or upon your request, we securely delete or anonymize the data to prevent re-identification.

Security Measures

We have implemented robust security measures to safeguard your personal data:

  1. Encryption: We use encryption protocols to secure data during transmission and storage.
  2. Secure Third-Party Processing: We engage trusted third-party service providers who adhere to strict security standards to process data on our behalf.
  3. Access Controls: Our systems have access controls to restrict unauthorized personnel from accessing sensitive data.

Children’s Privacy

We do not intentionally collect or solicit personal data from children under the age of 18 (or the legal age limit in your jurisdiction). If you believe we have collected such information by mistake, please contact us immediately, and we will take prompt action to rectify the issue.

Your Rights

Depending on your location and applicable laws, you may have various rights regarding your personal data:

  1. Access: The right to request access to the personal data we hold about you.
  2. Rectification: The right to request corrections if your data is inaccurate or incomplete.
  3. Erasure (Right to be Forgotten): The right to request the deletion of your data under certain circumstances.
  4. Restriction: The right to limit the processing of your data for specific purposes.
  5. Data Portability: The right to receive a copy of your data in a structured, commonly used format.
  6. Objection: The right to object to the processing of your data for certain purposes.
  7. Non-Discrimination: The right to be free from discriminatory practices based on personal data exercises.
  8. Appeals and Complaints: The right to file appeals or complaints with relevant supervisory authorities.

To exercise any of these rights, please contact our Data Protection Officer using the details provided below. We will respond to your request promptly and in accordance with applicable law.

Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any modifications will be posted on this page with a revised effective date. We encourage you to review this policy periodically to stay informed about how we protect your data.

Contact Information

For any questions, requests for information, or concerns regarding privacy and data protection, please contact us:

We are dedicated to addressing your inquiries promptly and ensuring transparency throughout the process.